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Our Vision

Our Vision is to be the preeminent leader in the bus and coach industry by providing environmentally innovative transport services to our community with the highest level of professionalism, safety and outstanding customer service.


Our Mission

Our Mission is to provide professional, safe, reliable and environmentally sustainable transport services to our community.

We will achieve this by:

  • Committing ourselves to continuous improvement and reinforcement of our standards of excellence in all aspects of the business with a particular emphasis on customer safety, customer satisfaction, reliability and environmental sustainability.
  • Employing and retaining the best possible personnel through providing:
    • Excellent and enjoyable working conditions and environment.
    • Appropriate training to enable our team to deliver excellent, safe service, empowering and encouraging them to take initiative and to be accountable for their role in the company.
    • A high level of trust and mutual respect to all team members.
  • Providing a superior and innovative level of customer service and constantly striving to improve customer relationship, from first contact to the completion of the job.
  • Utilising new safety technology, running a world-class workshop and providing training in these areas in order to continually improve the safety and reliability of the fleet and the company as a whole.
  • Reinforcing our commitment to environmental sustainability, continually assessing and utilising new technologies to ensure ongoing environmental improvements. We believe that sound environmental policies contribute to our overall competitive strength whilst benefiting our customers, our employees and the wider community.

Every person within Crown Coaches will understand and subscribe to the Vision and Mission of the company and the role they play in accomplishing that Vision and Mission.

Safe and reliable transport

Safe and reliable transport
Crown Coaches was one of the first bus and coach companies to offer a whole fleet of seat-belted vehicles in Australia.

Providing an uncompromising level of safety has always been the highest priority at Crown Coaches, giving schools through to corporate clients piece of mind when travelling by bus and coach.